Effective Date: November 2026

At Marmotech Inc., we value clear communication and want our customers to understand the terms associated with material purchases, custom fabrication, and installation services.

Because every project may involve different materials, specifications, and production requirements, return and cancellation conditions can vary.

1. Custom Fabrication and Special Orders

Countertops fabricated to specific dimensions, custom cabinetry, special-order materials, and other made-to-order items are produced or sourced according to individual project requirements.

Cancellation or return eligibility for these items depends on the production stage, supplier conditions, and the applicable written agreement.

Customers should review all material selections, measurements, specifications, and project approvals carefully before authorizing fabrication.

2. Standard Products

For standard, non-custom products, return eligibility and any applicable time limits, condition requirements, or fees will be determined by the relevant sales terms and company-approved return policy.

Please contact Marmotech before attempting to return any item.

3. Project Cancellations

If you need to cancel or change a project, contact our team as soon as possible.

Depending on the agreed terms and the work already completed, charges may apply for materials ordered, measurements performed, design work, fabrication, or other project-related expenses.

Any applicable cancellation terms should be outlined in your written agreement.

4. Inspection and Product Concerns

Customers are encouraged to inspect material selections and review relevant project details during the approval process.

If you discover a concern involving materials, fabrication, or installation, please contact Marmotech promptly and provide a description and photographs when available.

Our team will review the concern in accordance with the applicable agreement, manufacturer requirements, and governing law.

5. Refund Processing

Any approved refund will be handled according to the relevant purchase or project agreement and applicable law.

The amount and method of a refund may depend on the nature of the transaction, materials involved, services already performed, and any applicable contractual terms.

6. Contact Information

For questions about cancellations, returns, or project concerns:

Marmotech Inc.

Phone: 410-612-0396

Website: https://marmotechinc.com